Forbes: O'Toole and Lawler, Low Costs Versus High Wages?
Excerpt: Although offering minimal wages and benefits is the most common way companies try to lower their costs, our recent study of American management practices reveals that such bottom feeding may not be the most effective strategy. In fact, low wages paradoxically generate a variety of negative employee behaviors that add to the overall cost of doing business.
Low Costs Versus High Wages?
By James O'Toole and Edward E. Lawler III
Forbes, 4/25/07